Returns & Exchanges

At Gone Stores, we want your home to feel perfect, which is why we offer a hassle-free 30-day return policy for all furniture and decor items in their original condition. If a piece doesn't fit your space or vision, our dedicated team is here to ensure a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Log into your Gone Stores account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack with Care

  Carefully place the items back into their original manufacturer packaging, ensuring all hardware, assembly instructions, and protective padding are included to prevent damage during transit.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to the outside of the box and drop it off at any authorized carrier location or schedule a home pickup for oversized furniture.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund to the original payment method or issue store credit within 5 to 7 business days.