Frequently Asked Questions
Everything you need to know about shopping with Gone Stores.
What is the typical shipping timeframe for furniture items?
Standard shipping for small home decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer international shipping?
Currently, Gone Stores ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.
Are your products covered by a warranty?
Yes, all Gone Stores furniture pieces come with a limited one-year warranty covering manufacturing defects in materials and workmanship under normal household use.